FAQ Grand Canyon Destinations

BEFORE BOOKING INFORMATION

Are Skywalk tickets included in our tour price?

The Skywalk tickets are not included in the price. But you also have the option to add it.

What is the difference between booking tickets to the Skywalk with us or at the Grand Canyon?

If you book the tickets to the Skywalk with us you do not have to wait for a large line of people waiting to buy it.

What are your pick-up locations?

We offer complimentary pickups and drop offs near and around most hotels on the Las Vegas Strip and downtown. Please call us directly at 702-888-1883, so that we can help arrange transportation that is a convenient meeting spot.

What is your cancellation policy?

We offer free cancellation up to 24 hours from the start of the tour. Cancellations received less than 24 hours will not be refunded. To be considered for a refund, please send your communication to [email protected]

Are there any additional fees or surcharges?

There is no fuel surcharge, and there are no other charges on the day of the tour.

What forms of payment do you accept?

For your convenience, we accept all major credit cards.

 

TOUR INFORMATION

Do you stop at the Hoover Dam?

Yes, we offer a four-hour Hoover Dam Classic Tour. Also, our Grand Canyon tours include a photo stop at the Hoover Dam which is approximately 15 to 20 minutes long.

How much time will you spend in the Grand Canyon?

Approximately 2.5 Hours.

Does the tour include food and beverage?

We provide bottled water on all tours. A light breakfast snack and deli sandwich box lunch is provided on our day trips to the Grand Canyon.

Do you accept gratuity?

Tips are accepted and appreciated for a job well done. We suggest a 10% tip minimum which is industry standard.

Do you have to be super fit to walk the Grand Canyon?

Our day trips are not strenuous hikes, and typically you are given a few hours to move at a pace that is comfortable for you. Guests do not have to be super fit to sight-see on our day trips.

What time do your tours begin?

Our tours are described in detail on our website. There you will find the pick-up times. The times are approximate, and they are subject to change. We will send you a email/ text the evening before the tour with the details for your pick up.

What items should we bring?

Bring your camera to capture and preserve beautiful memories. A government issued photo ID is required for all flight tours. Other helpful things to bring are beverages with a screw-on cap, sunscreen, sunglasses and cash or credit cards if you are planning to purchase anything such as souvenirs!

What should we wear?

We recommend comfortable walking shoes and for the summer months’ wear sunblock and hats for protection. Dressing in layers is also suggested as summer monsoon storms are common. For the winter months’ dress in warm clothing.

Is luggage allowed?

No luggage is permitted aboard the vehicle. Only small backpacks or handbags available for inspection due to the security restrictions at the Hoover Dam.

VEHICLE INFORMATION

Is there a bathroom located on the bus?

Yes, for your convenience a unisex restroom is located on the tour bus.

How many people do your tour vehicle seat?

Our tour buses may seat up to 56 guests. We offer the small group experience in our luxury vans which seats up to 14 guests and for maximum comfort.

Do your tour buses have seat-belts?

Yes, every seat on the tour bus has lap belts. Our custom luxury vans have seat-belts and airbags.

Does your vehicle include A/C and heating?

Yes, there are air conditioning and heating units located in the vehicles.

Does the bus have free WIFI?

Yes, the WIFI is provided free of charge, although it is dependent upon a clear cell phone signal.

Does the tour price listed include all taxes? Are there any “surprise add-ons?”

Our Las Vegas Grand Canyon Tours have no hidden costs. Pricing includes the tour reservation taxes. Gratuities for the tour guides (if utilized) and bus drivers are not included in our prices. Gratuities are paid at the time you are on the tour. All of our tours are described on the tour’s detail page on our website/brochures and will provide additional information regarding any “optional tours” that are available with each and how they can be purchased.

How far in advance should we make our reservations?

We recommend you make your reservations as soon as your travel dates are set. In this way you can secure your reservations as soon as possible, especially during popular and seasonal dates. There are capacity limits on most tours and the closer to the date, the more likely of it being sold out.

Can I make a deposit/partial payment or do I have to make a full payment?

Deposits/partial payments are welcomed; however, seats are not confirmed until full payment is received by Grand Canyon Destinations. Full payment is due and payable Fourteen (14) days prior to the start of the tour. All reservations for tours made less than fourteen (14) days in advance are to be paid in full.

Does this tour have an age restriction?

To be announced.

CANCELLATION POLICY AND OTHER IMPORTANT INFORMATION

Cancellation Policy

If cancellation is requested less than (24) hours from pickup time, no refunds shall be given. Please note that we will NOT acknowledge voicemail cancellations. All cancellations must be made directly to Grand Canyon Destinations. We will not accept cancellations made through a third party.

Additional Information

No refund shall be given for any portion of the tour unused by the customer after departure of the tour regardless of any possible reasons. Some tours may require a minimum number of guests to operate. A smaller replacement vehicle may be used in place of a full-size bus. If the tour is canceled, the affected customer will be fully refunded or may choose to take the tour on another day or select a similar tour product as a substitute. Please keep in mind that should a cancellation occur it would be under very special and rare circumstances. We make every effort to accommodate our customers’ requests. We will process cancellations/refunds within one to seven days (1 – 7) from the receipt of your request.

Mailing Address Information:

Grand Canyon Destinations
8020 S. Rainbow Blvd., Ste. 100-458
Las Vegas, NV 89139
Voice: (702) 888-1883

FAX: (702) 270-3676

e-mail: [email protected]

 

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